We want you to be 100% happy with every item you receive from us. If you have any questions or concerns about your order, please contact us so we can assist you.
All returns can be shipped to:
Customer Returns
Safe Haven Music
210 Hanse Avenue
Dock 1
Freeport, NY 11520
Any new gear can be returned within 30 days of receipt. Used gear can be returned within 7 days of receipt. Returns must be shipped in the original packaging or they may be subject to a restocking fee.
Damaged and Defective Items
Most items are inspected for defects prior to shipment. If you believe you received a defective item, or an item that was damaged in shipment, please contact us immediately. Items that are returned with signs of use (pick marks, buckle-rash, etc) may be subject to a restocking fee. If you received an item that was damaged in shipment, please keep any boxes or shipping materials as proof of damage. We purchase shipping insurance on most items in the event that shipping damage does occur.
Shipping Costs
The buyer is responsible for return shipping charges and if a return label is emailed to you, that charge will be deducted from your refund payment. If your order qualified for free shipping, that cost will also be deducted from your refund payment. If you received an item that was damaged or defective, we will pay all shipping costs.
If you have any questions about your order, please contact our order fulfillment team at
516-559-2400, or email us at info@safehavenmusic.com
Create a return request
